Recently I made a call to a customer who hired a second administrative professional through Specialized just to check in and see how things were going.  She was never available to talk when we were working on the searches, so I was appreciative when she took my call and I thanked her for that up front.  What she said next made my day.  “I was never able to talk because I never had the time.  I can talk now because my life is completely different because of you.”  My life is completely different because of you.   WOW!  Around here we don’t have rules to follow, but rather a set of non-negotiables that everyone on this team must believe in order to succeed here.  And non-negotiable #1 is this:  ‘We believe we impact the lives of the people we place and the success of the companies we work with”   What a great example!